24/7 Phone Answering Solutions for Your Online Store
Are you capturing all the visitors to your online store and
converting them into customers? While you obviously need quality
products and a great web design in order to do this, you might be
surprised to learn that how you handle customer communication can also
have an impact on driving conversion rates. With the help of remote
phone answering solutions from a virtual reception service, you can
provide 24/7 customer care and improve your online store's conversion
rates. Here's how you can use virtual office services to wake up to new
sales or leads every day.
Improve Your Company Image
Some customers simply don't want to shop at an online store that seems to have no connection to the real world. By providing a phone number with a real live human on the other end, you can help convince your customers that you're the real deal. This will improve your image, boost their confidence in you, and make them feel more comfortable shopping on your site.
Provide Better Customer Service
Chances are, if you're trying to handle all the phone calls regarding your online store on your own, you're not doing a very good job. This is not a criticism of your abilities! You're simply too busy with the important day-to-day business of your store to sit beside the phone for hours at a time taking customer calls. With virtual phone answering, you can provide your customers with a dedicated customer service representative at a very reasonable cost. Because you can write extremely detailed scripts for the person performing the telephone answering services to use, you know that your customers will receive precise, detailed, and accurate answers to their questions, giving them the confidence to buy your products.
Reduce Dropped Calls
When your phone gives a busy signal or rings straight to voicemail, customers get frustrated. They might not leave a message, and if they do, you may never have time to call them back. If customers can't get an answer to their question about your products or services, they won't buy. So, in order to keep your customers happy and their wallets open, you need to make sure they can get through to a live person when they call you. With virtual reception Australia, you can add as many virtual receptionists as your call volume requires and ensure that every person speaks to a live operator.
Increase Your Customer Base
One other important advantage of using virtual reception to handle your incoming customer calls is that you can easily provide 24/7 customer service. A company specialising in virtual assistance in Australia can help you secure multiple assistants to answer your phone round the clock, with no effort on your part. Having 24 hour customer service will open up world markets, because customers in distant time zones will be able to reach you more conveniently.
Gain a Competitive Advantage
If you're not really competing with other online shops on price, you absolutely must compete on service. Having robust customer service constantly available through the phone can give you an important edge over your competitors and inspire customers to buy your products instead of theirs!
Focus on the Things that Matter
Remember, as the owner of an online store it is not your job to take everyday customer calls. While you might want to occasionally respond personally to complicated questions or special orders, the bulk of your time should be spent focusing on the core activities of running your business. With a virtual reception service manning the phone lines, you can dedicate your time and energy to the new products, marketing campaigns, and fulfillment strategies that will help grow your business.
Improve Your Company Image
Some customers simply don't want to shop at an online store that seems to have no connection to the real world. By providing a phone number with a real live human on the other end, you can help convince your customers that you're the real deal. This will improve your image, boost their confidence in you, and make them feel more comfortable shopping on your site.
Provide Better Customer Service
Chances are, if you're trying to handle all the phone calls regarding your online store on your own, you're not doing a very good job. This is not a criticism of your abilities! You're simply too busy with the important day-to-day business of your store to sit beside the phone for hours at a time taking customer calls. With virtual phone answering, you can provide your customers with a dedicated customer service representative at a very reasonable cost. Because you can write extremely detailed scripts for the person performing the telephone answering services to use, you know that your customers will receive precise, detailed, and accurate answers to their questions, giving them the confidence to buy your products.
Reduce Dropped Calls
When your phone gives a busy signal or rings straight to voicemail, customers get frustrated. They might not leave a message, and if they do, you may never have time to call them back. If customers can't get an answer to their question about your products or services, they won't buy. So, in order to keep your customers happy and their wallets open, you need to make sure they can get through to a live person when they call you. With virtual reception Australia, you can add as many virtual receptionists as your call volume requires and ensure that every person speaks to a live operator.
Increase Your Customer Base
One other important advantage of using virtual reception to handle your incoming customer calls is that you can easily provide 24/7 customer service. A company specialising in virtual assistance in Australia can help you secure multiple assistants to answer your phone round the clock, with no effort on your part. Having 24 hour customer service will open up world markets, because customers in distant time zones will be able to reach you more conveniently.
Gain a Competitive Advantage
If you're not really competing with other online shops on price, you absolutely must compete on service. Having robust customer service constantly available through the phone can give you an important edge over your competitors and inspire customers to buy your products instead of theirs!
Focus on the Things that Matter
Remember, as the owner of an online store it is not your job to take everyday customer calls. While you might want to occasionally respond personally to complicated questions or special orders, the bulk of your time should be spent focusing on the core activities of running your business. With a virtual reception service manning the phone lines, you can dedicate your time and energy to the new products, marketing campaigns, and fulfillment strategies that will help grow your business.
Red Apple Virtual Reception Services
Laura Williams is a virtual assistant with a passion for business and
helping you grow through dynamic business administration support, online
marketing and lead generation strategies. Laura has an extensive sales
and marketing background and lives on the North Coast of NSW. Laura
often wears many hats and has been described by clients as a 'genius'
and a 'woman of action'.
Article Source:
http://EzineArticles.com/?expert=Laura_F_Williams
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